Unified Communications

If you have more than one mailbox or one communication device, or one number to dial to get information you need, you will benefit from the Unified Communications Solutions we offer.  Today’s systems allow for the unification of many forms of communication using the device and bandwidth available to you at the time. Medias such as Voice, Video, Fax, eMail, and Instant Messaging can be moved into one single repository, further allowing you to access your information using the tools of your choice.

Telephony

Telephony has evolved significantly over the past decade.  Voice over Internet Protocol (VoIP) has obliterated the boundaries that were associated with traditional, switched telephony.  The continued evolution of this technology, via the use of Session Initiation Protocol (SIP), has made communication services and complete feature sets available anywhere. IP Telephony takes over 100 years of switched telephony and allows it to be distributed throughout your business providing for seamless feature extension anywhere you require communications.  IP Telephony demands a lot from your network; Reverse Engineering’s approach to IP Telephony deployment ensures your solution does what you need, when you need it, while allowing for changes in your business.

Contact Centers

Whether your Contact Center is a few people in Hunt Group or hundreds of agents taking multiple customer contact medias such as Voice, eMail, Instant Messaging, and Web Chat, Reverse Engineering will work with your business to provide a comprehensive business solution.

Mobility

Any information, any device, any where is  expected in today’s business environment.  Our Mobility solutions allow you to cut the traditional ties that bound you to your work or desk environment, giving you the freedom to do your business, at your pace.

Carrier Services